No-Shows:

We charge 100% cancellation fee for no-showed services. We will contact you to communicate the charge before charging your card on file. If you do not approve this charge after no-showing we will kindly ask for you to find a new salon. This is to maintain a level of professionalism and to support our team’s livelihood as they experience a loss of income when this happens.

Thank you in advance for your understanding and compliance.

Appointments:

If you are unable to keep your scheduled appointment, we require a 48-hour advance notice. An additional 24-hour grace period may be granted under extenuating circumstances.

In the interest of public health, we will make special exceptions for illness.

We have implemented this cancellation policy out of respect for your Service Provider’s time, in the interest of protecting our Team’s income potential, and to uphold a level of professionalism in our day-today operations.